Gaya APA

Chandra, F, T, &, G. (2011). Service, Quality & Statisfaction (Edisi 3) (Cet. --). Yogyakarta: Andi.

Gaya MLA

Chandra, Fandy, Tjiptono, &, Gregorius. "Service, Quality & Statisfaction (Edisi 3)". Cet. -- Yogyakarta: Andi, 2011. Text.